My LTO Experience

Recently I had my driver’s license renewed. As renewal schedule for driver’s licenses was mandated by law to be on or before one’s birthday, I began to work out the other requirements ahead of schedule to avoid processing lags and penalties. I underwent drug testing at an earlier date.

On the day I set to deal with the rest of the renewal requirements, I failed to be early as originally planned. Domestic responsibilities have unfortunately delayed me. Nevertheless, my concern was at once addressed upon arrival at the Land Transportation Office (LTO) of General Santos City.

With the LTO personnel easily recognizable from the crowd, it was effortless for me to identify who to appropriately approach for assistance. Apart from this, the LTO complex was surprisingly quiet. There were many people but there were definitely no ear-splitting call outs. In addition, there were amazingly no lengthy queues (and to think it was already 10 a.m. when I got there!). The atmosphere was relaxed. It was undeniably, a “remarkable change” that welcomed me to the LTO compound that day.

I got my new Driver’s License ID card without sweat. My renewal application was done hassle-free in two hours--a lot quicker than the last time which took me the entire day to wait!

Certainly, the LTO people have somehow found a better way to deal with the daily influx of clientele. I did not have the same stressful and tedious experience as before. The long queues were gone. The office atmosphere was no longer uptight. Office personnel no longer yelled out names and strained their voices as microphones were now being utilized. The clients were quite comfortable in the lounge area. The agitation I used to sense as people waited for their names to be mentioned was absent. That day assurance was much felt by the people—they felt their needs were being processed accordingly.

I would therefore, like to call on those who have shunned the grueling experience of Driver’s License processing/renewal to visit the LTO in the city of General Santos and delightfully experience first-hand the improvement and efficiency of its service delivery.

The following requirements are needed for Non-Professional Driver’s License Renewal:

1. Drug Test Result from any LTO-recognized laboratory
2. Medical Examination Result from a LTO-accredited clinic
3. Old plastic Driver’s License ID card
4. P250.00 renewal fee

My next renewal will be on 2011. I hope to see more developments by then. Meantime, I want to congratulate all employees of LTO General Santos City for a job well done!